Our customers are very important to us and we strive to provide the best customer service possible. We know you’ll love WORLD Products once you try them, however if you have purchased a product through the WORLD online store that you would like to return, please review the following details:
You may return the item(s) for an exchange within 30 days of purchase, however prior authorization is required on all returns. Any returns sent to us without return authorization cannot be accepted. Return acceptance is at the sole discretion of WORLD.
If returning an item(s), you must include all parts, pieces and printed materials in order to be eligible for a refund. Also, to ensure that your returns are received by WORLD, please make sure to add insurance to your parcels through your preferred delivery service. Please note that all shipping costs for returning an item (s) are at the sole expense of the buyer. Shipping costs incurred when buying the item (s) are non-refundable.
To receive authorization for a return, please contact us at firstname.lastname@example.org.
Once your return is approved, please allow up to 21 days for the return to be processed, at which time a credit or exchange will be made.
Pack your return carefully, enclose the completed Return Form and mail / ship to:
132 Adelaide Street East